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How We Handle Your Account Information

Your privacy matters when you open an account with us. We collect what we need to run your wallet, verify withdrawals, and keep your session secure—nothing more.

Account data protectionbKash and Nagad wallet privacyWithdrawal verification recordsSession security logsContact preferences
vv88 How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about what we collect, want to see your records, or need to update your contact details, our support team handles privacy requests directly. Use any of these paths to get in touch.

Live Chat Open the chat widget in your account dashboard and select privacy or data request from the menu. Our agents walk you through what we can provide and how long it takes.
Email Requests Send your data inquiry to our support email with your registered mobile number. We verify your identity and reply within two business days with next steps or the requested information.
Account Settings Log in and visit the privacy section under account settings to download your transaction history, update consent preferences, or submit a deletion request for closed accounts.
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around what you actually need—secure deposits, fast withdrawals, and transparent records. Here is how we keep your account information safe and give you control over what we hold.

Collection Scope

We collect your mobile number, email, wallet identifiers for bKash, Nagad and Rocket, and transaction logs. We do not ask for documents unless a withdrawal triggers verification, and we never request more than what is necessary to complete the process.

Storage and Retention

Active account data stays on secure servers in supported regions. When you close your account, we archive transaction records for regulatory periods and delete contact details and session logs within ninety days unless a legal hold applies.

Third-Party Sharing

We share payment details only with the wallet provider processing your deposit or withdrawal—bKash, Nagad or Rocket—and only for that transaction. We do not sell, rent, or pass your data to marketing firms or unrelated services.

Your Rights

You can request a copy of your account data, ask us to correct errors, withdraw marketing consent, or delete non-essential records after closing your account. Contact support with your registered mobile number to start any of these requests.

Privacy Policy Questions from Bangladesh Players

We collect your mobile number, email address, and the wallet identifiers you use for deposits—bKash, Nagad or Rocket account numbers. During withdrawal verification, we may ask for a government ID or utility bill to confirm your identity.

We archive deposit and withdrawal logs for the minimum period required by financial regulations in supported jurisdictions, typically between three and seven years. Contact details and session data are deleted within ninety days of account closure.

Yes. Log in to your account, go to the privacy section under settings, and click download data. You will receive a file with your registration details, deposit and withdrawal history, and gameplay records within twenty-four hours.

We share wallet identifiers only with the payment provider processing your deposit or withdrawal. We do not pass your bKash, Nagad or Rocket details to advertisers, analytics firms, or unrelated third parties under any circumstances.

Click the unsubscribe link at the bottom of any promotional email, or log in and adjust your contact preferences under account settings. We will stop sending marketing messages within forty-eight hours, though account security alerts will still reach you.

Access to our platform depends on your local law and eligible regions. If regulations change and you can no longer legally use our services, we will notify you by email and archive your account data according to the retention schedule outlined in this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.